This document is an electronic record in terms of Information Technology Act, 2000 (“IT ACT”), as applicable and the provisions pertaining to electronic records in various statutes as amended by the IT Act and is published in accordance with the Applicable Laws, including the Consumer Protection (E-Commerce) Rules, 2020, that require publishing the rules and regulations, Privacy Policy and terms and conditions for access or usage of the website. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Welcome to drmandotslab hosted on www.drmandotslab.com (hereinafter referred to as the “Website”) and/or on a mobile application platform or any other digital platform developed or sourced by Expedient Healthcare Marketing Private Limited (hereinafter collectively referred to as the “Platform”).
The content of this Platform pertains to drmandotslab and is the property of Expedient Healthcare Marketing Private Limited having its registered office at Plot No. 518, Udyog Vihar, Phase III, Gurugram, Haryana, India – 122016 operating under the brand name drmandotslab (hereinafter referred to as “drmandotslab/the Company”, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include its wholly owned subsidiaries, successors and permitted assigns). drmandotslab is India’s largest test @home service and assures quality collection and testing across its network of labs and hundreds of full-time phlebotomists.
By using the Platform, You represent that you have read and agree to be bound by the terms of this Agreement, as well as any other guidelines, privacy policy, rules and additional terms referenced herein. The Terms of Use (defined hereinafter) sets out the legally binding terms with respect to your access and use of the Platform and our provision of the Services (as defined below).
Please read these Terms of Use carefully. Your access to Platform and/or use of the Service (defined hereinafter) constitutes your acceptance of all the provisions of these Terms of Use and Privacy Policy. drmandotslab reserves the right to modify these Terms of Use without any prior notice. You are advised to regularly review and access these Terms of Use. If you do not agree with any of the Terms of Use and any amendments thereto, you must not access the Platform and/or use the Services offered by drmandotslab.
drmandotslab reserves the right to change or modify these Terms of Use or any policy or guideline of the Platform including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Platform .Your continued use of the Platform will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Platform. By accessing, registering or using the Services you agree to be legally bound by these Terms of Use/agreement and consent to our usage of information as outlined in our Privacy Policy.
Your access or use of the Platform, transaction on the Platform and use of Services (as defined herein below) hosted or managed remotely through the Platform, are governed by the following terms and conditions together with any additional Service specific terms and conditions, other policies which may be applicable and/or available on our Platform and any disclaimers which may be present on the Platform including the applicable policies which are incorporated herein by way of reference are jointly referred to as “Terms of Use” and constitute the terms of your access and use of the Platform and the Services. These Terms of Use constitutes a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Expedient Healthcare Marketing Private Limited (drmandotslab) on the other Part. “Third Party” shall mean and refer to any individual(s), company or entity apart from the User and drmandotslab.
Your use of our Services is subject to your compliance with these Terms of Use. These Terms of Use apply to all visits to the Platform and all other applications operating under the brand name “drmandotslab” by Expedient Healthcare Marketing Private Limited, and all uses of our services, including (but not limited to) all associated content, information, recommendations, and/or services provided to you by or through our Services, as detailed on the Platform.
Your right to use the Services is not transferable. Any password or right given to you to obtain information or documents from the Platform is not transferable. drmandotslab may freely transfer, assign or delegate all or any part of this Terms of Use, and any rights and duties hereunder. This Terms of Use will be binding upon and inure to the benefit of the heirs, successors and permitted assignees of the parties.
drmandotslab reserves the right to activate or deactivate any offers and promotions on the service provided at any time. You agree that we may send you text notifications and marketing offers. You acknowledge that consent is not a condition for any purchase.
By using the Platform and/or availing the Services, You represent and warrant that You have the right, authority, and capacity to agree with the policies of drmandotslab, in respect of the Services being offered and to abide by all of the conditions set forth herein.
a) Health investigations/test services at home (sample collection from Your doorstep).
b) Health investigations/diagnosis/scans services from test centres/laboratories.
c) Doctor consultation
d) Dietician consultation
e) Sale of supplements
f) Any other services/goods that may be offered by the Company through its Platform
(all collectively hereinafter referred to as the “Services”)
i) Health investigations/test services at home (sample collection from Your doorstep).
ii) You can opt for at home service wherein drmandotslab shall send its well trained phlebotomists to your door step for the sample collection or in alternate You can visit the nearest centre (at which the said Service is currently available) of the Company to give the sample. However, there are certain investigations/diagnosis/scans, for which You shall have to visit the designated test centres/ laboratories, as determined by the Company;
iii) You shall receive communication through email/SMS/phone calls/Whatsapp wherein we shall provide You with the Order ID, the E-Health Package’s details and the other relevant details;
iv) You shall receive Your test reports within the prescribed time.
Sample collection is scheduled on the booking date of tests. You can also reschedule the sample collection as per the available time and slot.
You may experience delay in a scheduled sample collection due to factors beyond the reasonable control of drmandotslab including but not limited to any act of god and any other cause(s) beyond the control of drmandotslab such as fires, floods, strikes, lockouts, lockdown, curfews, riots or civil commotion, epidemics, pandemics, COVID-restrictions, war, change in the legal/regulatory regime and acts of government, technical failure, political rallies, VIP movements, weather conditions etc. Any delay or cancellation will be timely informed to you by drmandotslab. Kindly keep a check on messages, WhatsApp and emails regularly for recent updates.
Post sample collection, reports are usually generated as per the timeline as communicated to You at the time of booking, however some tests may have longer turnaround time and the same shall be informed to You at the time of sample booking / collection. In exceptional cases due to unforeseen circumstances, there are chances that You may experience delay in release of test results. You hereby agree to bear the delay that You may have to experience. As such, the diagnostic Services should not be availed by You in case of emergency.
The Turn Around Time of each test mentioned on the website/app shall be subject to complete payment by You to drmandotslab for the tests availed. For clarification, the sample shall only be processed by drmandotslab upon receipt of the complete payment of the tests availed and any delay due to failure or delay to make the complete payment by You shall be solely attributable to You and drmandotslab shall not be liable for the same.
a) The customer shall book any of the radiology tests offered by drmandotslab through its website or application.
b) The customer shall have the option to choose the desired centre and time slot from the options available to them on the drmandotslab platform.
c) Once the test is booked the customer shall be given confirmation by drmandotslab and the customer shall visit the centre at the chosen time slot.
d) The partnered lab shall issue the report to the customer for the tests availed by them.
e) When You opt for radiology tests, you give your express consent for availing the radiology services through drmandotslab partnered labs and expressly grant your consent for sharing your Personal Data with the concerned partnered lab.
f) You hereby expressly agree that in case of any complaint/issue in the report issued by the partnered lab of drmandotslab, the claim so raised shall be raised with the partnered lab and drmandotslab shall bear no liability in this regard.
i) You can book one to one consultation with the dietician.
ii) When You opt for dietician consultation, you give your express consent for availing consultation by dietician through digital/online/telephonic means and expressly grant your consent for sharing your Personal Data with the dietician, including your medical diagnosis reports.
iii) You shall receive communication through email/SMS/phone calls/Whats app wherein we shall provide You with the appointment and other relevant details.
iv) You shall be accordingly be connected with the dietician who shall render advice as per information you share with them.
i) You can buy the products from the Platform.
ii) By placing an order for the products through the Platform, you agree to the terms and conditions set forth in these Terms of Use.
iii) You shall receive communication through email/SMS/phone calls/Whats app wherein we shall provide You with the Order ID, the delivery details and the other relevant details with regard to Your purchase;
iv) You shall receive Your product within the prescribed time as communicated to you.
drmandotslab may collect some of Your personal information, including sensitive personal data or information for the purposes of providing facilitation Services including scheduling appointments, etc. This may include records of any such communications exchanged between You and drmandotslab along with the data that You recorded on the Platform which shall be collected and stored by drmandotslab or its affiliate’s servers.
drmandotslab may use Your information to provide you with the Services, important information, required notices and marketing promotions. In order to make the best use of the Platform and enable Your information to be captured accurately on the Platform. drmandotslab will, at all times, provide the option to You to not provide the personal information or sensitive personal information, which drmandotslab seek from You. Additionally, You have the right to withdraw Your consent to use such information at any time while using the Platform by sending a written request to the contact details provided below in this Terms of Use. However, if You choose to withdraw Your consent or not provide the personal information or sensitive personal information, which may be required for accessing the Platform and rendering of Services, drmandotslab reserves the right to deny further usage and access of the Platform.
Further, use of the Platform and/or the Services is also governed by our Privacy Policy.
drmandotslab reserves the right to reschedule or cancel an appointment with prior intimation to You. The time provided for conducting the test is indicative and actual time for availing the Services may change depending on the availability of the phlebotomists. drmandotslab shall not be held responsible, in case of any rescheduling or cancellation due to circumstances beyond the reasonable control of drmandotslab including but not limited to any act of god and any other cause(s) beyond the control of drmandotslab such as fires, floods, strikes, lockouts, lockdown, curfews, riots or civil commotion, epidemics, pandemics, COVID-restrictions, war, change in the legal/regulatory regime and acts of government, technical failure, political rallies, VIP movements, weather conditions etc.
drmandotslab holds all the rights to reschedule or cancel a test booking Services with prior intimation to You in writing. The time provided for consultation or performing tests is analytical and actual time for providing such services may get modified depending on the availability of the phlebotomists or field specialists. You can also reschedule or cancel the bookings of the Services as per your convenience by the procedure as provided on the Platform.
In case of cancellation or non-confirmation of the booking by drmandotslab due to any reason, You may contact drmandotslab for rescheduling the booking within 7 (Seven) days of cancellation and if You fail to do so, then You will not be allowed to get a refund or cancellation of the Fee payment as may be made to drmandotslab.
drmandotslab shall not be responsible in any way for any hassle or loss caused to You as a result of such rescheduling or cancellation of the booking. Further drmandotslab reserves the right to reject service at any time without offering any reasons.
In all cases, any report comparisons beyond 7 (seven) days will not be considered.
In the case of Thyroid, TSH values can vary due to various factors like time of sample collection and fasting status. Only significant variations in TSH levels will be considered for retesting. Any variation in Lipid profile will not be considered.
In the case of any discrepancy of test results, our quality team shall conduct a root cause analysis for the case and if needed, a free inter lab comparison with a referral lab would be performed. In case of variation of tests beyond acceptable inter instrument variation, we will refund the entire test amount.
To claim a refund, You are required to support it with related documents/ reports as per reasons thereof, which shall be subject to an approval from the quality team of drmandotslab, whose decision shall be final.
In case of cancellation of diagnostic services, You will not be entitled to any refund after 7 (seven) days from the day they make the payment of the Fee. However, in case drmandotslab gets a written request for refund within 7 (Seven) days, the total amount paid will be credited back to the mode of payment within a maximum of 30 (thirty) days from the date of cancellation as per the Refund Policy of drmandotslab.
In case of cancellation of herbal supplement product, before the delivery of the product, through appropriate means as available on the Platform and as approved by drmandotslab, a full refund shall be initiated as per the Refund policy of drmandotslab.
The confirmed amount due for refund shall be processed within 30 (thirty) working days from the date of the approval of refund, subject to all terms of use being met effectively. The payment shall be credited to You in the same facility accessed by You to make the payment. In case of payment made offline, the money will be transferred through Bank a/c IMPS, NEFT or Cheque.
drmandotslab do not represent or warrant that the content or information provided or made available via our Services is accurate, complete or current, or that our services will be uninterrupted or error free, or that any defects in our Services will be corrected or that our Services or the server that makes our Services available are free of viruses or any other harmful components. drmandotslab do not make any warrantees or representations regarding the use of the materials in our Services in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law. Information published or made available via our Platform and Services may refer to products, programs or services that are not available in Your region. You understand and acknowledge that your sole and exclusive remedy with respect to any defect in or dissatisfaction with our services is to cease use of our Services.
Without limiting the foregoing, everything on the Platform and the Services are provided to you "AS IS" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non- infringement. drmandotslab shall have absolutely no liability in connection with the services including without limitation, any liability for damage or injury to You or damage to Your computer hardware, data, information, and business resulting from the material or the lack of information available on the site. Without prejudice to the information provided above, drmandotslab shall also not be liable in any manner for and towards:
We Do Not Provide Medical Advice: The information that you obtain or receive from drmandotslab, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Platform is for informational and scheduling purposes only. THE INFORMATION PROVIDED ON THE WEBSITE IS NOT INTENDED AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL ADVICE FROM A QUALIFIED HEALTH CARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THE PLATFORM. DO NOT USE THE SITE FOR EMERGENCY MEDICAL NEEDS. YOUR USE OF INFORMATION PROVIDED ON THE WEBSITE IS SOLELY AT YOUR OWN RISK. NOTHING STATED OR POSTED ON THE SITE OR AVAILABLE THROUGH ANY SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE OR THE PROVISION OF MEDICAL CARE. We do not recommend or endorse any specific tests, physicians, procedures, opinions, or other information that may appear on the Platform. If you rely on any of the information provided by the Platform, You do so solely at Your own risk.
No licensed medical professional/patient relationship is created by using information provided by or through the use of the Platform including, but not limited to, the find a test feature, links to other sites or any assistance we may provide to help you find an appropriate medical professional/diagnostic centre or specialist in any field conducting test or doctor consultation. drmandotslab make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further drmandotslab do not in any way endorse any individual described herein. In no event shall drmandotslab be liable to You or anyone else for any decision made or action taken by You in reliance on such information. drmandotslab have no control over, and cannot guarantee the availability of any diagnostic centre at any particular time. drmandotslab will not be liable for cancelled or otherwise unfulfilled appointments or any injury resulting therefrom, or for any other injury resulting from the use of the Platform or Services whatsoever. You are strongly advised to perform Your own investigation prior to selecting a health care diagnostic centre by making confirming telephone calls to the relevant diagnostic centre. Any kind of an engagement with the third parties including with the diagnostic centre would be on a principal to principal basis on the best judgement of Yourself.
i) use of the Platform or the Services by You,
ii) any breach by You of any of the terms of the Terms of Use,
iii) any breach of applicable laws, rules, regulations or guidelines by You in the course of Your use of the Platform and/or Services.
drmandotslab reserve the right to suspend or withdraw the whole or any part of our Services at any time without notice and without incurring any liability.
Governing law and Dispute Resolution – Any disputes arising under this Terms of Use of the Platform or for availing Services shall be governed by the laws of India, with courts of Gurugram, Haryana/New Delhi having exclusive jurisdiction. All disputes related to this Terms of Use of the Platform or for availing Services will be subject to an independent sole arbitrator, to be mutually appointed by the Parties in accordance with the provisions of the Arbitration and Conciliation Act, 1996 and Rules made thereunder, as amended. The seat of arbitration shall be at Gurugram, Haryana/New Delhi and the language of the proceedings shall be English only.
Even after termination, the terms of this Terms of Use shall survive such termination of Your profile/account including without limitation, obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.
Assignability - drmandotslab may allocate any of its duties/obligations to any other person without prior intimation to You, at its sole discretion. However, You shall not allocate, sub-license or otherwise transmit any of your rights under this policy to the third party, unless a written permission is taken from drmandotslab.
Severability - If any provision of these Terms of Use is found to be unlawful, the invalidity of that provision will not impact the authority of the remaining provisions of the Terms of Use, which shall remain in full force and outcome.
Waiver - Failure by drmandotslab to work on any right or remedy under these Terms of Use does not comprise a waiver of that right or remedy.
Force Majeure –drmandotslab shall be relieved of all of its obligations and responsibilities under this Terms of Use if the performance of the obligations of drmandotslab is wholly or partially prevented and/or delayed by act of god and any other cause or causes beyond the control of drmandotslab such as fires, floods, strikes, lockouts, lockdown, curfews, riots or civil commotion, epidemics, pandemics, COVID-19 restrictions, conflict, war, change in the legal/regulatory regime and acts of government, technical failure, etc. During the continuance of force majeure the obligations and responsibilities of drmandotslab shall be relieved and ceased to the extent made necessary by and during continuation of force majeure.
Grievance Redressal: drmandotslab shall attempt to deal with Your grievances or complaints to the extent possible. Towards this drmandotslab is dedicated to outline a Grievance Redressal Cell, which can be reached on the phone number as provided on the Platform or may mail to dr.mandotlab@gmail.com.
